Policies
Refund Policy
Himbo Juice products are consumable supplements, so our policy is built around keeping every tub sealed, safe and right.
Damaged, wrong, expired, broken seal or lost packages
If your order arrives damaged, you received the wrong item, the product is expired, the inner seal is broken, or your package never arrives, email spot@himbojuice.com within 30 days of delivery (or of the expected delivery date for a lost package). Include your order number and photos of the item showing the lot number and expiration date. We'll send a free replacement or issue a refund to your original payment method.
Unopened products
Unopened, sealed products can be returned within 30 days of delivery. Email spot@himbojuice.com first with your order number; returns sent without contacting us first can't be processed. You pay return shipping, and we'll give you the return address. Once your return arrives, we refund the product price minus the original shipping cost to your original payment method.
Opened products
For health and safety reasons, opened products are final sale and can't be returned or refunded.
Bundles and discounted items
3-packs, 6-packs and discounted items follow the same rules. Refunds are prorated based on the price you actually paid per tub.
Refund timing
Approved refunds go to your original payment method. Depending on your bank, they usually appear within 5 to 10 business days.
Questions
Email spot@himbojuice.com. Spot reads every email.